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Our online conflict management courses give you the skills you need to help handle personal conflicts at home or at work.
Workshop Price # of Days

Conflict Resolution and Negotiation Skills for Supervisors virtual

As a manager, you will have to deal with conflict among team. This practical workshop provides you with tools and techniques to maintain a healthy and productive work environment, both with staff and other supervisors.
 

Topics

  • Building foundations for a stronger team by establishing the right climate for team conflict competence
  • The 4Rs of effective conflict resolution
  • Four common ‘people styles’ in the workplace
  • Why does conflict happen?
  • Listening to understand by listening for interests
  • Raising concerns in ways that won’t lead to defensiveness
  • Use of principled negotiation to generate win-win solutions.
  • Applying these skills and concepts in a variety of relationships and settings

Dates

  • June 27
  • October 25

Register

 $300 1 day

Delivering Effective Feedback for Supervisors virtual

Having trouble providing feedback to staff or colleagues? This workshop will show you how to use feedback as a coaching tool to enhance staff performance.
 

Topics

  • Confidently provide feedback to team members to encourage growth
  • Recognize the pros and cons of various methods of delivering feedback
  • Ability to acknowledge another person’s feelings, values, and needs
  • Use feedback as a coaching tool for success
  • Construct a S.M.A.R.T agreement

Dates

  • December 1

Register

 $300 1 day

Foundational Interpersonal Mediation virtual

In this three-day workshop, you will develop in-depth practical skills and techniques to quickly and effectively mediate disputes as a neutral party, improving cooperation and mutual understanding for everyone involved. 

This training is not a prerequisite to the Intensive Interpersonal Mediation training.


Topics

  • Defining conflict and conflict resolution processes
  • Interest-based (win/win) problem solving
  • Active listening and questioning techniques; restating, acknowledging, and validating
  • S.M.A.R.T agreements
  • Preparing for a mediation session
  • Extensive use of realistic demonstrations and role playing as well as group discussion

Dates

  • September 15/22/29

Register

 $750 3 days

Intensive Interpersonal Mediation virtual

Our six-day mediation workshop incorporates the techniques from our Foundational Interpersonal Mediation workshop and builds on them by examining more complex situations, and provides more thorough practice of mediation skills. 

The Foundational Interpersonal Mediation training is not a prerequisite to this training.
 

Topics

  • Defining conflict and conflict resolution processes
  • Communication styles Interest-based (win/win) problem solving
  • Active listening and questioning techniques; restating, acknowledging, and validating
  • S.M.A.R.T agreements
  • Preparing for a mediation session
  • Communication skills to handle bias
  • Ways to deal with power imbalances and culture in relation to mediation
  • Reframing skills
  • Dealing with difficult comments
  • Advanced problem solving
  • Conflict styles
  • Sources of conflict
  • Extensive use of realistic demonstrations and role playing as well as group discussions

Dates

  • May 26 & June 2/9/16/23/30
  • November 9/16/23/30 & December 7

Register

 $1,500 6 days

Quick Intervention Skills for De-escalating Conflict virtual

When conflict cannot be resolved quickly, the immediate goal is to quickly reduce the tension between the parties involved. This one-day workshop provides you with communication-based techniques to help keep people calm and create the building blocks for future resolutions.
 

Topics

  • Understanding the nature and dynamics of anger and conflict escalation
  • Interest-based and other approaches to conflict resolution
  • Active listening skills to de-escalate people in conflict and to identify their underlying interests
  • Strategies to build understanding between disputants and to engage in problem-solving
  • Our Quick Intervention Model – a technique to resolve conflicts on the spot using mediation principles and skills

Dates

  • April 24
  • November 30

Register

 $300 1 day
 

Supervisor's Package

Save $375 off by buying the package instead of the separate workshops!

As a supervisor or manager, when you manage conflict effectively, you will improve productivity and morale of the people on your team. This package is appropriate for new supervisors, aspiring supervisors, and those looking to improve their existing skills.

The package includes:

  • Foundational Interpersonal Mediation
  • ​Conflict Resolution and Negotiation for Supervisors 
  • Delivering Effective Feedback as a Supervisor
  • 10% off our Coaching Services 

Register

Bundle Workshop Price # of Days

Conflict Resolution and Negotiation Skills for Supervisorsvirtual

As a manager, you will have to deal with conflict among team. This practical workshop provides you with tools and techniques to maintain a healthy and productive work environment, both with staff and other supervisors.
 

Topics

  • Building foundations for a stronger team by establishing the right climate for team conflict competence
  • The 4Rs of effective conflict resolution
  • Four common ‘people styles’ in the workplace
  • Why does conflict happen?
  • Listening to understand by listening for interests
  • Raising concerns in ways that won’t lead to defensiveness
  • Use of principled negotiation to generate win-win solutions.
  • Applying these skills and concepts in a variety of relationships and settings

Dates

  • June 27
  • October 25
$975
1 day

Delivering Effective Feedback for Supervisorsvirtual

Having trouble providing feedback to staff or colleagues? This workshop will show you how to use feedback as a coaching tool to enhance staff performance.
 

Topics

  • Confidently provide feedback to team members to encourage growth
  • Recognize the pros and cons of various methods of delivering feedback
  • Ability to acknowledge another person’s feelings, values, and needs
  • Use feedback as a coaching tool for success
  • Construct a S.M.A.R.T agreement

Dates

  • December 1
1 day

Foundational Interpersonal Mediationvirtual

In this three-day workshop, you will develop in-depth practical skills and techniques to quickly and effectively mediate disputes as a neutral party, improving cooperation and mutual understanding for everyone involved. 

This training is not a prerequisite to the Intensive Interpersonal Mediation training.


Topics

  • Defining conflict and conflict resolution processes
  • Interest-based (win/win) problem solving
  • Active listening and questioning techniques; restating, acknowledging, and validating
  • S.M.A.R.T agreements
  • Preparing for a mediation session
  • Extensive use of realistic demonstrations and role playing as well as group discussion

Dates

  • September 15/22/29
3 days
ticket
Price Discounts

Save 20% on each workshop when you register at least two weeks in advance. 

We provide group discounts and a sliding price scale for individuals and/or organizations with limited budgets.

two people shaking hands
Social Enterprise

As a non-profit organization, proceeds from our workshops help fund our free community mediation program.

FAQs

For more information, contact

Individual Training

Kelly Ryan
crt.training@tngcs.org
416.925.2103 x1253

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