Are you a creative problem-solver who thrives in dynamic, high-energy environments? Do you have the passion and resilience to work with people navigating some of the toughest challenges in our city—and the skills to bring out the best in others? The Case Manager, Toronto Complex Behaviour Support Team role is an exciting opportunity for an experienced Case Manager who’s ready to make a lasting impact in Toronto’s shelter system. This unique position combines intensive case management with frontline training and system change, supporting both individuals experiencing homelessness and the shelter staff who walk alongside them. You’ll provide one-to-one support to adults living with complex needs—including mental health, substance use, trauma, and histories of service restrictions—helping them achieve self-identified goals and access vital health and social services. Working alongside the Case Manager and the Inner-City Health Associate’s (ICHA) primary care doctor and psychiatrist, clients in this program will have excess to essential healthcare resources. At the same time, you’ll be empowering shelter teams with restorative justice tools and non-violent crisis intervention skills, building safer, stronger, and more inclusive communities. As part of Urban Health and Homelessness Services (UHHS) and in collaboration with the City of Toronto’s Shelter and Support Services (TSSS) under the Shelter Safety Action Plan (SSAP), you’ll be at the cutting edge of innovation in housing, harm reduction, and restorative practice. Working alongside Rittenhouse, you’ll bring restorative justice principles to life in shelters—repairing harm, fostering accountability, and helping reduce discharges while creating sustainable housing pathways. If you’re energized by working at the intersection of direct support, systemic change, and community impact, this role is for you.
Job Posting: See the posting here
Apply Here:
careers@tngcs.org