The Family Support Program

FAQs

• What are the program fees?

  For more information on program fees, click here.  Note: All fees are subject to change. Fee subsidy applications and approved and handled by the City of Toronto Children's Service and welcomed at this site.

• Do you have any information on fee subsidies?

  The City of Toronto child care fee subsidy helps a family with the cost of licensed child care, and school-board operated Extended Day Programs.

• What methods of payment are accepted?

  We accept payments through credit cards, cheques, and preauthorization bank withdrawal. Please note that we require a deposit upon registration. For more information, contact the site manager or coordinator.

• What are your COVID-19 Policies?

  To ensure the safety of the children, parents, and staff, protocols are in place to prevent the spread of COVID-19. Each child care centre has passed inspections by Toronto Public Health and received approval from the Ministry of Education.  Staff continue to practice screening before or upon arrival, safe social distancing, wearing masks, PPE, and proper cleaning protocols as per Toronto Public Health guidelines. Parents receive a copy of our COVID policy during registration. Visit the City of Toronto’s COVID-19 Guidance: Child Care Centres for the latest information.

• Can you tell me more about the food program?

  Nutritionist-approved, freshly made lunches and snacks are provided daily by Real Food for Real Kids (we accommodate food restrictions/allergies).

• Are there still activities and events?

  Due to COVID-19, all events and activities are on hold.

• If I register for the waiting list, does this mean my child is guaranteed a spot?

  Putting your name on the registration list does not guarantee a confirmed spot. We will contact you once a spot is available.

• Does your child care centre have cameras or an app to observe my child throughout the day? 

  No, our child care centre does not have cameras or an app to watch your child throughout the day.

• When and how do I enroll my preschool child in Full-day Kindergarten? 

  The February-March before your child is eligible for full-day kindergarten. Visit the TDSB or TCDSB  Kindergarten Registration 2022 for details.