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Our conflict management and mediation workshops give you the skills you need to resolve interpersonal conflicts at work or home. Workshop activities include group discussions, exercises, role-playing, and short lectures. We can also provide these trainings at your workplace. 
Workshop Price # of Days

Quick Intervention Skills for De-escalating Conflict virtual

When conflict cannot be resolved quickly, the immediate goal is to quickly reduce the tension between the parties involved. This one-day workshop provides you with communication-based techniques to help keep people calm and create the building blocks for future resolutions.
 

Topics

  • Understanding the nature and dynamics of anger and conflict escalation
  • Interest-based and other approaches to conflict resolution
  • Active listening skills to de-escalate people in conflict and to identify their underlying interests
  • Strategies to build understanding between disputants and to engage in problem-solving
  • Our Quick Intervention Model – a technique to resolve conflicts on the spot using mediation principles and skills

Dates

  • April 18, 2024
  • July 19, 2024
  • October 20, 2024

Register

 $300 1 day

Conflict Resolution and Negotiation Skills for Supervisors virtual

As a manager, you will have to deal with conflict among team. This practical workshop provides you with tools and techniques to maintain a healthy and productive work environment, both with staff and other supervisors.
 

Topics

  • Building foundations for a stronger team by establishing the right climate for team conflict competence
  • The 4Rs of effective conflict resolution
  • Four common ‘people styles’ in the workplace
  • Why does conflict happen?
  • Listening to understand by listening for interests
  • Raising concerns in ways that won’t lead to defensiveness
  • Use of principled negotiation to generate win-win solutions.
  • Applying these skills and concepts in a variety of relationships and settings

Dates

  • March 27, 2024
  • June 10, 2024
  • September 25, 2024

Register

 $300 1 day

Foundational Interpersonal Mediation virtual

In this three-day workshop, you will develop in-depth practical skills and techniques to quickly and effectively mediate disputes as a neutral party, improving cooperation and mutual understanding for everyone involved. 

This training is not a prerequisite to the Intensive Interpersonal Mediation training.


Topics

  • Defining conflict and conflict resolution processes
  • Interest-based (win/win) problem solving
  • Active listening and questioning techniques; restating, acknowledging, and validating
  • S.M.A.R.T agreements
  • Preparing for a mediation session
  • Extensive use of realistic demonstrations and role playing as well as group discussion

Dates

  • March 1/8/15, 2024
  • September 12/19/26, 2024

Register

 $750 3 days

Intensive Interpersonal Mediation virtual

Our six-day mediation workshop incorporates the techniques from our Foundational Interpersonal Mediation workshop and builds on them by examining more complex situations, and provides more thorough practice of mediation skills. 

The Foundational Interpersonal Mediation training is not a prerequisite to this training.
 

Topics

  • Defining conflict and conflict resolution processes
  • Communication styles Interest-based (win/win) problem solving
  • Active listening and questioning techniques; restating, acknowledging, and validating
  • S.M.A.R.T agreements
  • Preparing for a mediation session
  • Communication skills to handle bias
  • Ways to deal with power imbalances and culture in relation to mediation
  • Reframing skills
  • Dealing with difficult comments
  • Advanced problem solving
  • Conflict styles
  • Sources of conflict
  • Extensive use of realistic demonstrations and role playing as well as group discussions

Dates

  • May 9/16/23/30 & June 6/13, 2024
  • November 8/15/22/29 & December 6/13, 2024

Register

 $1,500 6 days
ticket
Price Discounts

Save 20% on each workshop when you register at least two weeks in advance. 

We provide group discounts as well as a sliding price scale when cost is an issue. Please contact us for more information. 

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Social Enterprise

As a Social Enterprise, revenue generated by our Professional and Custom training, and Workplace and Organizational Services and Training, allow us to offer our free community mediation services to people in need.  

FAQs

For more information, contact

Individual Training

crt.training@tngcs.org
416.925.2103 x1253