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Quick Intervention Skills for De-escalating Conflict virtual Dates: April 18, 2024 | July 19, 2024 | October 21, 2024 When conflict cannot be resolved quickly, the immediate goal is to quickly reduce the tension between the parties involved. This one-day workshop provides you with communication-based techniques to help keep people calm and create the building blocks for future resolutions. Topics Understanding the nature and dynamics of anger and conflict escalation Interest-based and other approaches to conflict resolution Active listening skills to de-escalate people in conflict and to identify their underlying interests Strategies to build understanding between disputants and to engage in problem-solving Our Quick Intervention Model – a technique to resolve conflicts on the spot using mediation principles and skills Register
Conflict Resolution and Negotiation Skills for Supervisors virtual Dates: June 10, 2024 | September 25, 2024 As a manager, you will have to deal with conflict among team. This practical workshop provides you with tools and techniques to maintain a healthy and productive work environment, both with staff and other supervisors. Topics Building foundations for a stronger team by establishing the right climate for team conflict competence The 4Rs of effective conflict resolution Four common ‘people styles’ in the workplace Why does conflict happen? Listening to understand by listening for interests Raising concerns in ways that won’t lead to defensiveness Use of principled negotiation to generate win-win solutions. Applying these skills and concepts in a variety of relationships and settings Register
Foundational Interpersonal Mediation virtual Dates: September 12/19/26, 2024 In this three-day workshop, you will develop in-depth practical skills and techniques to quickly and effectively mediate disputes as a neutral party, improving cooperation and mutual understanding for everyone involved. This training is not a prerequisite to the Intensive Interpersonal Mediation training. Topics Defining conflict and conflict resolution processes Interest-based (win/win) problem solving Active listening and questioning techniques; restating, acknowledging, and validating S.M.A.R.T agreements Preparing for a mediation session Extensive use of realistic demonstrations and role playing as well as group discussion Register
Intensive Interpersonal Mediation virtual Dates: May 9/16/23/30 & June 6/13, 2024 | November 8/15/22/29 & December 6/13, 2024 Our six-day mediation workshop incorporates the techniques from our Foundational Interpersonal Mediation workshop and builds on them by examining more complex situations, and provides more thorough practice of mediation skills. The Foundational Interpersonal Mediation training is not a prerequisite to this training. Topics Defining conflict and conflict resolution processes Communication styles Interest-based (win/win) problem solving Active listening and questioning techniques; restating, acknowledging, and validating S.M.A.R.T agreements Preparing for a mediation session Communication skills to handle bias Ways to deal with power imbalances and culture in relation to mediation Reframing skills Dealing with difficult comments Advanced problem solving Conflict styles Sources of conflict Extensive use of realistic demonstrations and role playing as well as group discussions Register
Price Discounts Save 20% on each workshop when you register at least two weeks in advance. We provide group discounts as well as a sliding price scale when cost is an issue. Please contact us for more information.
Social Enterprise As a Social Enterprise, revenue generated by our Professional and Custom training, and Workplace and Organizational Services and Training, allow us to offer our free community mediation services to people in need.