We all face conflict. It can cause stress, cost time and money, and challenge relationships, teams, and communities. Our services can help you de-escalate verbal conflict, practice collaborative problem solving, and communicate effectively.

Conflict Resolution & Training Programs

Community Mediation
Our free community mediation service helps you change the way you communicate during conflict and provides a collaborative approach to conflict resolution. Since 1985, we’ve handled more than 6,000 cases and helped participants come to an agreement 80% of the time.
Toronto
Custom Training
SERVICE DISCONTINUED AS OF JULY 28: Our customized training is tailored to meet the objectives of your workplace or organization. The training is perfect for managers, front-line staff, board members and volunteers alike. Whether you need synchronous online training lasting a few hours or in-person training for more than one day, we can help.
In-Person or Online
Professional Development Training
SERVICE DISCONTINUED AS OF JULY 28: Our conflict management and mediation workshops give you the skills you need to resolve interpersonal conflicts at work or home. Workshop activities include group discussions, exercises, role-playing, and short lectures. We can also provide these trainings at your workplace.
Online
Workplace and Organizational Services
SERVICE DISCONTINUED AS OF JULY 28: Conflict in your organization costs time and money. It can cause stress, damage relationships, reduce productivity, and lead to high rates of staff turnover. Our restorative approach to workplace dispute resolution can make conflict constructive and your organization focus on its mission.
In-Person or Online

Please note that as of July 28, 2024, we will no longer offer our Workplace Services, Custom Training or Professional Training.

At The Neighbourhood Group Community Services, our mission has always been to help the most vulnerable people in our community. From the start, the Conflict Resolution & Training program offered free Community Mediation to people in our neighbourhoods. This was supported by revenue from our social enterprise: our Workplace Services, Custom Training and Professional Training.

As our Community Mediation service expanded across Toronto, the need to resolve conflict was never more evident. Today, we are recognized by the City of Toronto as the go-to service for community mediation. Combining this with the realities of non-profit funding in the 21st century, we have decided to focus our efforts solely on our Community Mediation service.

If you need help with mediation services or training for your organization, please see a list of some of our trainers and mediators on our Workplace & Organizational Services page who will be happy to assist you.

To all our valued customers, we greatly thank you for your support. It was our pleasure to be of service!

Conflict Resolution & Training

Conflict Resolution & Training Programs

Community Mediation

Custom Training

Professional Development Training

Workplace and Organizational Services

Please note that as of July 28, 2024, we will no longer offer our Workplace Services, Custom Training or Professional Training.

Resources

For more information, contact

Peter Bruer

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