Conflict in your organization costs time and money. It can cause stress and lost productivity, damage relationships, and lead to high rates of staff turnover. Organizations perform better when they engage staff to build skills in communication and conflict resolution.
Since 1985, we have been leaders in team building and in the use of mediation to resolve community and workplace disputes. We offer a wide variety of organizational services that address conflict resolution and improve communication within your organization.
We excel in designing customized training tailored to meet the needs and objectives of people across whole workplaces or organizations, including managers, front-line staff, board members and volunteers. Training on a wide variety of topics can be included, such as de-escalation, communication, negotiation and mediation.
Recurring training with reduced fees is also available with our Retainer Services.
Mediation is a highly effective dispute resolution process that can help people to resolve their own conflicts and build better relationships for the future. Our mediators will conduct confidential interviews then bring people together in processes that lead to understanding, reconciliation, and collaboration.
More than 75% of people in workplace mediations come to a mutually-agreed solution. Even if all of the issues are not resolved, mediation helps improve everyone’s understanding and provides long-term solutions to resolve future conflict.
Coaching helps supervisors, managers and board members develop and apply effective communication and conflict resolution skills to their own situations, or to help manage difficult conversations with staff.
Facilitation helps people guide and direct work with others. We can work with you to facilitate board meetings, staff meetings, public meetings, retreats and planning sessions.
We provide support and training for team managers and front-line staff members to improve team effectiveness. Our approach improves relationships and empowers people to be heard and understood by others.
Our consulting services help your organization create an internal conflict management system or mediation program, plan training programs, or receive additional conflict management and communication support conflict
Using a neutral party to assess complaints, rumours, and incidents in the workplace may help provide a resolution without further escalation. Our process includes a discussion with the client, confidential one-to-one interview with the parties involved, review of materials (policies and code of conduct) and a report with recommended next steps.